Terms & Conditions
By logging into your Familiar account you agree to be bound by our Terms and Conditions.
1. Introduction
These Terms and Conditions (the “Terms”) govern access to and use of the Familiar platform, applications, APIs, and services (collectively, the “Services”) provided by Familiar.
By accessing or using the Services, whether through a self-serve subscription, a free trial, automatic billing, or pursuant to an Order Form or “bon de commande”, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Services.
2. About Familiar
The Services are provided by:
Familiar
Société par actions simplifiée (SAS)
Registered office: 1663, rue de Majornas, 01440 Viriat, France
RCS Bourg-en-Bresse: 925 238 495
VAT number: FR66925238495
Email: hello@familiarhq.com
3. Definitions
- “Client” means the legal entity that accesses or uses the Services, whether via self-serve subscription or a separate written agreement.
- “User” means an individual authorized by a Client to access and use the Services on its behalf.
- “Order Form” means any ordering document, subscription confirmation, or equivalent commercial document referencing the Services.
- “Documentation” means user guides and technical documentation made available by Familiar.
4. Contractual structure and precedence
These Terms provide the general framework governing access to and use of the Services.
Where a Client enters into a separate written agreement with Familiar, including an Order Form, the detailed contractual terms governing the Services are set out in the applicable Conditions Générales de Services.
In the event of any inconsistency, the following order of precedence applies:
- The applicable Order Form (if any)
- The Conditions Générales de Services
- These Terms
5. Eligibility and permitted use
You may use the Services only if:
- You have the legal capacity to enter into a binding agreement, and
- You use the Services for professional or business purposes only
Users access the Services as employees or authorized representatives of a Client and not in their personal capacity.
6. Accounts and access
Certain features of the Services require account registration.
You are responsible for:
- Maintaining the confidentiality of your credentials
- All activities carried out through your account
- Ensuring that Users comply with these Terms and applicable policies
Familiar may suspend or restrict access where necessary to ensure security, compliance, or legal obligations.
7. Acceptable use
Use of the Services is subject to the Acceptable Use Policy, which forms an integral part of these Terms.
You agree not to misuse the Services or use them in violation of applicable laws, regulations, or third-party rights.
8. Data protection and privacy
Personal data processing is governed as follows:
- Personal data processed by Familiar as data controller is described in the Privacy Policy
- Personal data processed on behalf of Clients is governed exclusively by the Data Processing Agreement (DPA)
Clients remain responsible for ensuring they have all necessary rights and legal bases to process personal data using the Services.
9. Cookies
The use of cookies and similar technologies is described in the Cookie Policy.
10. Intellectual property
All intellectual property rights in and to the Services, Documentation, and underlying technology remain the exclusive property of Familiar or its licensors.
Except as expressly permitted, you may not copy, modify, distribute, reverse engineer, or create derivative works from the Services.
11. Third-party services
The Services may integrate or interoperate with third-party services.
Familiar is not responsible for third-party services, which are governed by their own terms and policies.
12. Availability and changes
Familiar may modify, update, or discontinue all or part of the Services from time to time.
The Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranty of any kind, to the maximum extent permitted by law.
13. Warranty disclaimer
To the fullest extent permitted by applicable law, Familiar disclaims all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.
14. Force majeure
Neither party shall be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, governmental actions, labor disputes, or failures of utilities or networks.
15. Indemnification
You agree to indemnify and hold harmless Familiar, its officers, employees, and partners from and against any claims, damages, losses, or expenses arising from:
- Your use of the Services,
- Your violation of these Terms or applicable policies, or
- Your infringement of third-party rights.
16. Limitation of liability
Familiar’s liability is limited as set out in the applicable Conditions Générales de Services.
Nothing in these Terms limits liability that cannot be excluded under applicable law.
17. Termination
Familiar may suspend or terminate access to the Services in accordance with these Terms, the Acceptable Use Policy, and the applicable contractual documents.
The consequences of termination are governed by the applicable Conditions Générales de Services or Order Form.
18. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19. Changes to these Terms
Familiar may update these Terms from time to time.
The updated version will apply upon publication. Continued use of the Services constitutes acceptance of the updated Terms.
20. Governing law and jurisdiction
These Terms are governed by French law.
Any dispute relating to their interpretation or enforcement shall fall under the exclusive jurisdiction of the competent courts in France, subject to mandatory rules of public policy.
21. Language
These Terms are available in English and French.
In the event of any discrepancy, the French version (Conditions Générales de Services) shall prevail.
22. Contact
For questions regarding these Terms, you may contact us at hello@familiarhq.com