Cookie Policy
Familiar uses Cookies to secure and monitor its platform in order to provide our customers with the best possible user experience. This document outlines our use of cookies and your rights relating to them.
1. Introduction
This Cookie Policy explains how Familiar (“we”, “us”, “our”) uses cookies and similar technologies on:
- www.familiarhq.com (marketing website), and
- app.familiarhq.com (application platform).
It describes what cookies are, how and why we use them, and the choices available to you regarding their use.
This Cookie Policy should be read together with our Privacy Policy.
2. What is a cookie?
A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website or use an application.
Cookies allow us to ensure the proper functioning and security of our websites and application, improve user experience, measure usage and performance, and, where applicable, deliver relevant advertising.
Cookies may be session cookies, which are deleted when you close your browser, or persistent cookies, which remain stored on your device for a defined period.
3. Categories of cookies we use
3.1 Strictly necessary cookies
These cookies are essential for the operation and security of our websites and application.
They are used in particular to:
- Secure access to the Services
- Manage authentication and user sessions
- Prevent fraudulent use
- Store cookie consent preferences
These cookies do not require your consent.
3.2 Functional cookies
Functional cookies improve usability and personalization, such as remembering language preferences, interface settings, or user choices.
They may also be used to enable certain non-essential features of the Services.
Where required by applicable law, these cookies are subject to your consent.
3.3 Analytics and performance cookies
Analytics and performance cookies allow us to understand how users interact with our websites and application, including:
- Pages viewed
- Time spent on pages
- Navigation paths
- Interaction events and usage patterns
These insights help us improve performance, usability, and product experience.
We use the following tools for analytics and performance measurement:
- Google Analytics
- Open Panel
- Hotjar
These cookies are only placed with your prior consent.
3.4 Advertising and targeting cookies
Advertising and targeting cookies are used to:
- Measure the effectiveness of advertising campaigns
- Deliver advertising tailored to your interests
- Limit the frequency of ads
- Perform retargeting on third-party platforms
Refusing these cookies does not prevent access to the Services, but advertising may be less relevant.
These cookies are only placed with your prior consent.
3.5 Application and authentication cookies
When you access and use app.familiarhq.com, cookies are used to:
- Maintain authenticated user sessions
- Secure access to the application
- Enable core product functionality
These cookies are strictly necessary for the provision of the Services and do not require your consent.
4. Third-party cookies and tools
Some cookies are placed by third-party services integrated into our websites or application.
In particular, we use:
- Axeptio, to manage cookie consent and preferences
- Google Analytics, to measure audience and usage statistics
- Hotjar, to analyze user behavior and improve user experience
- Intercom, to enable customer support, in-app messaging, and communication features
Intercom cookies may be used to:
- Recognize returning users
- Maintain conversation context
- Enable secure in-app messaging and support interactions
These third-party providers may process data in accordance with their own privacy policies.
5. Cookie consent
When you first visit our Website or Application, a cookie banner managed by Axeptio allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by category
No non-essential cookies are placed before you provide your consent.
You may modify or withdraw your consent at any time via the cookie settings accessible on the Website or Application.
6. Retention periods
Cookies are stored for a maximum duration of 13 months, in accordance with the recommendations of the French Data Protection Authority (CNIL), unless a shorter duration is specified.
Your cookie consent choice is retained for a maximum period of 6 months, after which you may be asked to renew your preferences.
7. Do Not Track signals
Some browsers offer a “Do Not Track” (DNT) setting.
At this time, our websites and application do not respond to browser “Do Not Track” signals.
You may manage your cookie preferences at any time using our cookie consent banner.
8. Managing cookies via your browser
You may configure your browser to block or delete cookies or to notify you before cookies are stored.
Please note that disabling certain cookies may affect the proper functioning of the Website or Application.
Information on managing cookies is available at:
- Chrome: https://support.google.com/chrome/answer/95647
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Safari: https://support.apple.com/en-us/HT201265
- Edge: https://support.microsoft.com/en-us/help/4027947
9. Personal data and cookies
Some cookies may involve the processing of personal data, such as IP addresses or online identifiers.
Such processing is governed by our Privacy Policy, which explains the legal bases for processing, your rights, and how to exercise them.
10. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in law, technology, or our practices.
The updated version will be published on our website and will apply upon publication.
11. Contact
If you have any questions regarding this Cookie Policy, you may contact us at hello@familiarhq.com.