SURVEYS
Capture feedback that drives satisfaction
Stop guessing what guests think. Build surveys in minutes, send them at the perfect moment, and turn every response into a profile insight or an automated follow-up.
Feedback that moves you forward
Familiar decides who to ask, what to ask, and when. Every response lands on the guest profile and can set the next step in motion.
Built for hospitality, down to every detail
Familiar handles the detail: it speaks your guest's language, matches your brand, reads every answer, and acts on what it finds.
Know how guests feel
Hundreds of responses, one clear picture. AI reads every answer, detects sentiment, and surfaces what matters — so you act on trends, not gut feelings.
Every guest, their language
Guests answer in their language, not yours. Publish once and Familiar translates your survey automatically — no duplicates, no manual work.
Unmistakably yours
Colors, fonts, logos, cover images — customize every detail so each survey feels like a natural extension of your property. Guests see your brand, not a generic form builder.
Ask smarter, not longer
Show or hide questions based on previous answers, so every guest gets a short, relevant survey.
Answers that act
A low score triggers an apology from the manager. A high score asks for a Google review. Every response flows straight into your journeys.
Segment by what they said
Filter guests by what they actually said. Build audiences from NPS scores, ratings, and open-ended feedback — then target them precisely.
Know how guests feel
Hundreds of responses, one clear picture. AI reads every answer, detects sentiment, and surfaces what matters — so you act on trends, not gut feelings.
Every guest, their language
Guests answer in their language, not yours. Publish once and Familiar translates your survey automatically — no duplicates, no manual work.
Unmistakably yours
Colors, fonts, logos, cover images — customize every detail so each survey feels like a natural extension of your property. Guests see your brand, not a generic form builder.
Ask smarter, not longer
Show or hide questions based on previous answers, so every guest gets a short, relevant survey.
Answers that act
A low score triggers an apology from the manager. A high score asks for a Google review. Every response flows straight into your journeys.
Segment by what they said
Filter guests by what they actually said. Build audiences from NPS scores, ratings, and open-ended feedback — then target them precisely.
Skip the blank page
Choose from ready-made survey templates designed for hospitality. Customize the questions, add your branding, and publish in minutes.
Post-stay satisfaction
NPS score + open-ended feedback collected 24 hours after check-out.
Spa feedback
Rate the spa experience with follow-up for low scores.
Pre-arrival preferences
Collect room, pillow, and dietary preferences before check-in.
Restaurant
Quick 3-question survey sent after a restaurant reservation.
Check-in experience
Measure first impressions within hours of arrival.
Event feedback
Gather attendee impressions after conferences and events.
Loyalty program
Evaluate member satisfaction and uncover ways to increase retention.
Concierge quality
Rate the helpfulness of concierge recommendations and bookings.
Post-stay satisfaction
NPS score + open-ended feedback collected 24 hours after check-out.
Spa feedback
Rate the spa experience with follow-up for low scores.
Pre-arrival preferences
Collect room, pillow, and dietary preferences before check-in.
Restaurant
Quick 3-question survey sent after a restaurant reservation.
Check-in experience
Measure first impressions within hours of arrival.
Event feedback
Gather attendee impressions after conferences and events.
Loyalty program
Evaluate member satisfaction and uncover ways to increase retention.
Concierge quality
Rate the helpfulness of concierge recommendations and bookings.
