SCENARIOS
Automate the moments that matter
Design multi-step workflows triggered by real guest behavior. From pre-arrival to post-stay, Familiar orchestrates the right message at the right time across every channel.
New reservation in Mews
Pre-arrival greeting
Drag, drop, done
Combine triggers, conditions, and actions into multi-step workflows that run themselves. From a booking confirmation to a post-stay review request, map out every touchpoint in a visual canvas — then let Familiar handle the rest.
Every message knows your guest
Room type, stay dates, floor number, survey responses — Familiar pulls real-time guest data into every email, WhatsApp, and SMS. Each message feels handwritten, but runs on autopilot.
| Arrival | Nights | Category | Rate | Status |
|---|---|---|---|---|
| Aug 23, 26 | 4 | Superior | € 960 | New |
| Nov 9, 23 | 4 | Junior Suite | € 1,946 | Check out |
| Sep 12, 23 | 1 | Superior | € 1,200 | Check out |
Grand Budapest Hotel
Hi Sarah! We'd love to make your stay even more special. Our spa has availability this Thursday — would you like us to reserve a slot for you?
Thank you for staying with us, Sarah! We'd love to hear how your experience was — mind leaving a quick review?
Connects to the tools you already use
Scenarios plug directly into your PMS, booking engine, and communication channels. Every trigger, condition, and action runs on live data — no CSV exports, no manual syncs.
TEMPLATES
Get started in one click
Browse ready-made scenarios designed by hospitality marketers. Install a template, customize it, and go live in minutes.
Pre-arrival preparation
Welcome email with stay details and upsell opportunities, timed to check-in.
Post-stay review request
Automated survey 24 hours after check-out with follow-up based on NPS score.
Booking abandonment
Re-engage guests who started but did not complete their reservation.
Birthday and anniversary
Personalized offers triggered by guest profile dates across email and WhatsApp.
OTA win-back
Convert OTA guests to direct bookers with targeted post-stay incentives.
Loyalty re-engagement
Bring back dormant guests with tailored messages based on past stay patterns.
Upsell & cross-sell
Promote spa, dining, and room upgrades based on guest profile and stay dates.
Pre-arrival preparation
Welcome email with stay details and upsell opportunities, timed to check-in.
Post-stay review request
Automated survey 24 hours after check-out with follow-up based on NPS score.
Booking abandonment
Re-engage guests who started but did not complete their reservation.
Birthday and anniversary
Personalized offers triggered by guest profile dates across email and WhatsApp.
OTA win-back
Convert OTA guests to direct bookers with targeted post-stay incentives.
Loyalty re-engagement
Bring back dormant guests with tailored messages based on past stay patterns.
Upsell & cross-sell
Promote spa, dining, and room upgrades based on guest profile and stay dates.